Plan Features and Limits

Quick comparison

Capability	Core	Protect	Managed
Content saves/month	500	2,000	Unlimited
PII & credential detection	✅	✅	✅
Moderation (hate, violence, etc.)	✅	✅	✅
AI tone & clarity checks	Advisory	Advisory + enforcement	Advisory + enforcement
Custom prohibited terms	-	✅ Self-serve	✅ Managed
Enforcement thresholds	Fixed	Configurable	Managed by PillarPoint
Self-serve audit log UI	-	✅	Reports-based
Audit retention	15 days	90 days	365+ days
Compliance Packs	-	+$199/mo add-on	Scoped by contract
Isolated deployment	-	-	✅
Support	Email	Priority	Consulting-led

For full pricing, see Pricing.

Core - $299/month

Self-serve guardrails. You own the configuration.

What you get

Up to 500 content saves/month (add +1,000 save blocks if you need more)
CMS-native enforcement (blocks before publish)
Deterministic PII and credential detection
Moderation (hate, harassment, violence, sexual content)
AI tone and clarity scoring (advisory)
AI warns or blocks based on your certainty threshold
Server-side audit logging (immutable, 15-day retention)
Customer portal: dashboard, usage, recent decisions
Standard email support

Best for

Small teams shipping content fast
Organizations that want guardrails without process overhead

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Protect - $799/month

Full control. Custom rules, enforcement thresholds, and longer audit history.

What you get

Up to 2,000 content saves/month (add +2,000 save blocks if you need more)
Everything in Core, plus:
Custom prohibited terms list (self-serve)
Tone enforcement thresholds (you set where AI warns vs. blocks)
Full self-serve audit log UI with filters and detail view
90-day audit retention
Priority support

Best for

Teams publishing AI-assisted content regularly
Organizations that need custom rules and clearer "why" behind blocks

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Managed - $2,000+/month

We run the governance program with you. You get evidence and insight, not another dashboard to monitor.

What you get

Everything in Protect, plus:
Unlimited content saves
Policy strategy owned by PillarPoint
Executive-ready governance reports and regular review sessions
Onboarding and ongoing policy tuning included
Isolated single-tenant deployment option (when required)
365+ day audit retention (overrideable by contract)
Consulting-led support

Enterprise

Multi-site, regulated, or isolated deployment requirements start at $5,000/month introductory rate. Inquire for details.

Best for

Organizations that want a governance program, not just a tool
Teams that need executive-ready evidence and ongoing refinement

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Compliance Packs

Regulated industries need more than default retention. Compliance Packs extend your Protect or Managed plan with industry-grade audit retention and compliance evidence exports.

HIPAA Compliance Pack - +$199/month

For healthcare organizations, business associates, and any entity handling PHI.

6-year audit log retention (HIPAA Security Rule documentation requirements)
Compliance evidence export (structured for HIPAA audit evidence packages)
Requires Protect or Managed plan

Financial Services Compliance Pack - +$199/month

For broker-dealers, financial advisors, insurance companies, and organizations subject to FINRA, SEC, or SOX.

7-year audit log retention (covers FINRA 6-year default and SOX 7-year requirement)
Compliance evidence export (structured for regulatory examination packages)
Requires Protect or Managed plan

CMMC, FedRAMP, and other packs are in development. Tell us what you need.

How enforcement works

PillarShield uses two types of checks:

Deterministic checks (PII regex, credential patterns, prohibited terms) always block when triggered. Same input, same result, every time.
AI checks (tone, clarity, moderation) evaluate content and return a confidence score. Below your certainty threshold, they warn. Above it, they block. You control the threshold (on Protect and Managed).

If the AI service itself is unavailable, it never blocks. Only deterministic rules block in a failure scenario.

Support expectations

If you contact support, including the audit log entry (if available) helps us resolve issues faster.

When you contact support, please include

Time of the event (and timezone)
CMS and version (example: Drupal 11.x)
Content type involved
What you expected vs. what happened
Any related audit log entry ID (if shown)

Definitions

What is a "content save"?

A content save is any save or publish action in your CMS that triggers a PillarShield evaluation. Draft saves that don't trigger evaluation don't count.

What does "audit evidence" mean?

PillarShield records allow/block/override decisions server-side, including key metadata needed to support investigations and reporting. Audit logs show what the system decided and why. They are not a substitute for legal advice or a full compliance program.

What happens if I exceed my content saves?

You add a usage block (Core: +1,000 saves/month, Protect: +2,000 saves/month). No surprise overages, no penny-per-save billing.

What is a Compliance Pack?

A Compliance Pack is an add-on that extends your audit log retention to meet the evidence requirements of a specific regulatory framework. The HIPAA pack provides 6-year retention. The Financial Services pack provides 7-year retention. Both include a compliance evidence export. Available on Protect and Managed plans.