Last Updated: 1/9/2026
These Terms of Service (“Terms”) govern access to and use of the PillarShield services (“Service”) provided by PillarPoint Consulting LLC (“PillarPoint,” “we,” or “us”). By accessing or using the Service, you (“Customer” or “you”) agree to be bound by these Terms.
1. Acceptance and Authority
By accessing or using the Service, you represent that you have the authority to bind the organization on whose behalf you are using the Service. If you do not agree to these Terms, you may not use the Service.
2. Definitions
“Customer Content” means text, data, or content submitted to the Service for analysis.
“Outputs” means results, signals, findings, logs, or reports generated by the Service.
“Plan” means the applicable subscription tier (Core, Protect, or Managed).
“Authorized Users” means individuals permitted by Customer to access the Service.
“Order Form” means any ordering document specifying pricing, usage limits, or plan details.
3. Scope of the Service
The Service provides automated analysis of Customer Content to assist with identifying potential issues such as sensitive data exposure, policy violations, or other review signals.
The Service does not:
publish content,
approve or reject content,
guarantee compliance with any law, regulation, or policy, or
replace human review or judgment.
Customer retains sole responsibility for all publication decisions and use of Outputs.
4. Accounts and Access
Customer is responsible for:
maintaining the confidentiality of credentials and API keys,
managing Authorized User access, and
all activity occurring under its account.
Customer must promptly notify PillarPoint of any unauthorized access.
5. Customer Content
Customer retains ownership of all Customer Content.
Customer grants PillarPoint a limited, non-exclusive license to host, process, transmit, and analyze Customer Content solely to provide the Service in accordance with these Terms.
Customer represents that it has all rights necessary to submit Customer Content and that such content does not violate applicable law or third-party rights.
6. Outputs and Limitations of Analysis
The Service uses automated and probabilistic techniques. As a result:
Outputs may contain false positives or false negatives.
The Service may not identify all issues in Customer Content.
Outputs are informational only and are not legal, regulatory, or compliance advice.
Customer acknowledges that reliance on Outputs is at its own risk.
7. Plan Tiers and Managed Services
Features and limits vary by Plan.
Core and Protect Plans
Self-service plans provide automated analysis and logs subject to usage limits and feature availability. No guarantees are provided regarding detection accuracy or coverage.
Managed Plan
The Managed Plan includes consulting-led reports and recommendations based on Service Outputs.
Managed Services:
are advisory in nature,
do not constitute legal advice, certification, or regulatory approval, and
do not guarantee compliance outcomes.
Unless expressly stated in an Order Form, Managed Services do not include real-time monitoring.
8. Usage Limits
Usage limits apply per Plan and are defined in the applicable Order Form. Exceeding limits may result in throttling, suspension, additional fees, or required plan upgrades.
Attempts to circumvent usage limits are prohibited.
9. Fees and Payment
Customer agrees to pay all fees specified in the applicable Order Form. Fees are non-refundable except as required by law. Taxes are Customer’s responsibility unless otherwise stated.
10. Acceptable Use
Customer may not:
misuse or interfere with the Service,
attempt to reverse engineer or bypass safeguards,
submit unlawful or harmful content, or
use the Service to violate applicable laws or third-party rights.
11. Third-Party Services
The Service relies on third-party infrastructure and services. PillarPoint is not responsible for outages or failures caused by third-party providers.
12. Confidentiality
Each party agrees to protect the other’s confidential information and use it only for purposes related to these Terms. Confidential information excludes information that is publicly available or independently developed.
13. Support and Availability
Support is provided as described in documentation or Order Forms. The Service is provided on an “as available” basis. No uptime guarantee or service-level agreement is provided unless expressly stated.
14. Suspension and Termination
PillarPoint may suspend or terminate access for nonpayment, security risks, misuse, or legal compliance reasons.
Upon termination, Customer’s access will cease, and data will be handled in accordance with Section 15.
15. Data Retention and Deletion
Data retention periods vary by Plan and may be specified in an Order Form. Deleted data may persist in backups for a limited period.
Customer is responsible for exporting any data prior to termination.
16. Intellectual Property
PillarPoint retains all rights to the Service, including software, documentation, and underlying technology.
Customer retains ownership of Customer Content. Except as expressly stated, no rights are granted by implication.
Feedback may be used by PillarPoint without restriction.
17. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” PILLARPOINT DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
PILLARPOINT DOES NOT WARRANT THAT THE SERVICE WILL IDENTIFY ALL ISSUES OR MEET ANY SPECIFIC COMPLIANCE REQUIREMENT.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
PILLARPOINT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
19. Indemnification
Customer agrees to indemnify and hold harmless PillarPoint from claims arising from:
Customer Content,
Customer’s use of the Service, or
violation of these Terms or applicable law.
20. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.
21. Miscellaneous
These Terms constitute the entire agreement between the parties. If any provision is unenforceable, the remaining provisions will remain in effect. Neither party may assign these Terms without consent, except in connection with a merger or sale of assets.